Is A Custom Water Treatment Solution Really Needed?

“Aren’t all water treatment systems the same?”

It’s a common misconception that all water is the same and can be treated the same. However, water can be as different as two people from separate families on opposite sides of the country.

Custom Water Treatment
FONTUS utilizes a team of three specialists when deciding on the proper approach to a homeowner’s water problems.

Custom Water Treatment Service from FONTUS

Sometimes water treatment companies will try to apply a canned solution to all customers. Fortunately, FONTUS has the technical background to solve complex water quality issues and the experience to recognize a challenge. FONTUS analyzes the water and customizes a solution to treat your water effectively. 

FONTUS; a team of specialists

FONTUS utilizes a core team of three specialists when deciding on the proper approach to a homeowner’s water problems.

  • Thomas graduated from Maine Maritime Academy with a B.S. in Marine Engineering Operations and U.S. Coast Guard issued Merchant Marine Engineer’s license. Thomas brings years of specialized experience maintaining the seawater reverse osmosis systems on ships and platforms. Thomas is excellent at finding creative solutions to complex cases.
  • David graduated from the University of Southern Maine with a B.S. degree in Biology. David is often asked to contribute his chemistry knowledge to solve water problems the average water treatment system can’t mitigate.
  • Adam is a licensed master plumber who has been working in the water treatment industry for over 20 years. Adam is the reason FONTUS’s Water Treatment Systems are clean-looking, efficient, clearly labeled, and well organized making maintenance and real-life operation a breeze.

Together Thomas, David, and Adam are the key team at FONTUS, creating the custom water treatment solutions for every job.

FONTUS Water Treatment Example: Chemistry Class Applied to Real Life

A customer called FONTUS because they recently had a backwashing filter and a water softener system installed however, the newly installed system was still staining their fixtures and clothes. And the water had a metallic taste and odor. The previously installed combination of a backwashing filter and water softener installed by another company didn’t solve the water issues. This particular customer was perplexed because they had, what looked like, clear and colorless water. Yet still had iron staining issues and an odor.

Subsequently, FONTUS investigated further with a water test onsite where several problems were identified. The customer had 30.5 mg/l of iron in his water, the existing backwashing filter wasn’t producing results, and there was naturally occurring salt in his water.

This customer’s water problems were threefold. Because the customer had naturally occurring salt in his water made STANDARD water softeners entirely out of the question. The backwashing filter operates on removing particles mechanically, but there weren’t any, so it was useless. And high levels of iron created a smell and taste within clear water. So, the customer called FONTUS Water Treatment to find a solution.

“Doesn’t all iron present with a red tint? How could the water be clear with this much iron?” Aaah, this is where chemistry is applied. This customer’s iron level was at 30.5 mg/l. To understand how high that is, iron stain fixtures at 0.3 mg/l, his was over 100 times this concentration!

This is an excellent example to show how David’s chemistry education proves to be a crucial difference between FONTUS and our competitors. Iron is mainly present in water in two forms. Soluble ferrous iron presents as clear and colorless because it is dissolved in water. Insoluble ferric iron, oxidized iron that will not dissolve in water and presents as a reddish-brown substance when exposed to air. Many factors can change iron from FERROUS to FERRIC…oxygen (air), temperature, oxidizers like bleach, and many others. This customer’s water looked clear because the iron was in a FERROUS form, which means it was dissolved in the water. 

“What does a backwashing filter do?” A backwashing filter system is designed to remove physical particles in the water, like FERRIC iron. Because the customer doesn’t have this type of iron, this expensive equipment is essentially useless. The company that installed the equipment probably only considered the TOTAL iron concentration and assumed, “they must have both types of iron.” FONTUS always takes the critical step of going onsite to determine important details to avoid mistakes that assuming produces. In short, this customer’s previously installed water treatment system, which he had just installed by someone else, was completely inefficient and, sadly, a waste of money.

“Why is a standard water softener not applicable here?”  Water softeners use salt (sodium) to clean themselves. Consequently, if you have naturally occurring sodium in the water, as this customer did, a typical water softener is inefficient because the water flowing through the system is trying to “undo” what the softener is trying to do.  

FONTUS’s Custom Water Treatment Solution 

FONTUS’s Custom Water Treatment Solution included three steps for this customer’s water. First, FONTUS installed a high-efficiency, countercurrent regenerating water softener. Followed by an air induction system. Unfortunately, the existing backwashing filter didn’t have anything to filter mechanically, so it was unneeded and removed.

“What does a high-efficiency, countercurrent regenerating water softener do?” In a countercurrent regeneration, the cleaning effort flows in the opposite direction of the service flow. The opposite flow means the water to be used first by the customer, is nearest the service water exit of the tank. The water that exits first, was the water that most recently passed through the highest regenerated portion of the bed.

“What does an air induction system do?” This unit pulls air into the water. Remember your chemistry from above; air well oxygen converts dissolved iron in the water into a particle. In this case, the hydrogen sulfide odor (dissolved sulfur gas that smells like eggs) was converted into a particle, then removed. In addition, any iron that might have slipped through the water softener would get trapped here also. 

The water is now odorless, clear, and refreshingly clean.

Not all water treatment companies are the same. The FONTUS team has ?the technical background and experience needed to solve the ?complex water challenge? posed by customer’s well water.


The FONTUS experts will provide a free immediate-response water test onsite for minerals. We can also correctly collect any state-certified samples needed for health-related contaminants. Then we send them to a state-certified Maine Lab for a TSFHA water test. The TSFHA Water Test will test for Coliform Bacteria & E. coli (pos/neg), Nitrate, Nitrite, Fluoride, Chloride, Hardness, Copper, Iron, pH, Manganese, Sodium, Uranium, Lead, Arsenic, and Magnesium in your water. This test is an additional charge determined by the lab and paid to the lab.


An immediate-response water test is a test done onsite, getting your results immediately. This test allows us to determine if and what iron levels, manganese, hardness, total dissolved solids (TDS), pH, and salinity are present in your water. By the end of our appointment, you’ll have all your questions answered. And, most importantly, you’ll have a plan in hand to make sure your water is clean and pure.

In short, taking control of your water supply is easy. Schedule your free immediate-response water test today. Call (207) 856-0066 or email to speak with the water treatment specialists at FONTUS Water Treatment.


At FONTUS, we’re passionate about water purity. We pride ourselves on being reliable, hassle-free, and always available. For example, as the environment and your water change, we’re here to help evaluate your water. Through testing, installation, and maintenance, you can trust FONTUS to ensure clean, pure water for your home or office.

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